Risk-Free Returns 90 Day Free Trial on all orders. If you don't love your results (even after using the items) - contact us for a risk-free return!
Company address: 30 N Gould St Ste N Sheridan, WY 82801 United States.
phone number: +1 (307) 249 3631
Support Email: Support@veliena.com
Veliena Operated by: Yamora Brands LLC
Terms of service
TERMS OF SERVICE (FINAL VERSION)
*(Paste into: Settings → Policies → Terms of Service)*
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Welcome to Veliena! The terms "we", "us" and "our" refer to Veliena. Veliena operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Veliena is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
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SECTION 1 - ACCESS AND ACCOUNT
You must be at least the age of majority in your jurisdiction to use our Services. You agree to provide accurate and complete account and purchase information and are responsible for maintaining the security of your account.
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SECTION 2 - OUR PRODUCTS
Veliena offers cosmetic skincare products, including **Veliena Brightening Pads**, formulated with ingredients such as turmeric and kojic acid to improve the appearance of uneven skin tone and dark spots.
All products are intended for **external use only**. They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary based on individual skin type and usage. We recommend performing a **patch test before full use**, especially for sensitive skin. Discontinue use if irritation occurs.
Product appearance, including color and packaging, may vary slightly from images shown.
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SECTION 3 - ORDERS
By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Orders cannot be changed or canceled once processed.
Purchases are for personal use only and not for resale.
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SECTION 4 - PRICES AND BILLING
Prices may change at any time without notice. You agree to provide accurate billing and payment information. Promotional offers may be limited and subject to change.
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SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and typically range from **5–12 business days** depending on location. We are not responsible for delays caused by carriers, customs, or external factors.
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SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including branding, images, and text, belongs to Veliena and may not be used without permission.
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SECTION 7 - DISCLAIMER OF WARRANTIES
All products and services are provided "as is" without warranties of any kind. Veliena does not guarantee specific results.
Veliena products are cosmetic only. Information provided is for general purposes and is not medical advice.
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SECTION 8 - LIMITATION OF LIABILITY
Veliena is not liable for any damages resulting from the use of our products or services.
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SECTION 9 - CONTACT INFORMATION
Veliena
Email: [velienabrand@gmail.com](mailto:velienabrand@gmail.com)
Address: [INSERT YOUR BUSINESS ADDRESS]
Phone: [OPTIONAL]
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REFUND POLICY
*(Paste into: Settings → Policies → Refund Policy)*
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RETURNS & REFUNDS
We offer a **30-day money-back guarantee**.
To be eligible:
* You must contact us within 30 days of receiving your order
* Product must be used reasonably and not intentionally damaged
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NON-RETURNABLE ITEMS
Due to hygiene reasons, used skincare products may not need to be physically returned, but eligibility for refund is at our discretion.
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REFUNDS PROCESS
To request a refund, email: **[velienabrand@gmail.com](mailto:velienabrand@gmail.com)**
Include:
* Your order number
* Reason for refund
If approved, refunds will be processed to your original payment method within **5–10 business days**.
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LATE OR MISSING REFUNDS
If you haven’t received your refund:
* Check your bank account
* Contact your payment provider
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📄 SHIPPING POLICY
*(Paste into: Settings → Policies → Shipping Policy)*
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PROCESSING TIME
Orders are processed within **1–3 business days**.
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SHIPPING TIME
Estimated delivery: **5–12 business days**
Shipping times may vary depending on location.
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SHIPPING COST
Shipping fees (if any) are calculated at checkout.
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TRACKING
You will receive a tracking number once your order is shipped.
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DELAYS
We are not responsible for delays caused by:
* Customs
* Carriers
* External factors beyond our control
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PRIVACY POLICY (SHORT VERSION)
*(Paste into: Settings → Policies → Privacy Policy)*
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We collect personal information such as your name, email, shipping address, and payment details to process your orders.
Your data is used to:
* Fulfill orders
* Improve our services
* Communicate with you
We do not sell your personal information.
Your data may be shared with Shopify and payment providers to complete transactions.
By using our site, you agree to this policy.
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IMPORTANT (DO THIS BEFORE PUBLISHING)
Replace:
* **[INSERT YOUR BUSINESS ADDRESS]**
* Add phone if available