Refund policy

📄 RETURN & REFUND POLICY

Welcome to Veliena. We want you to feel confident shopping with us.

If you are not fully satisfied with your purchase, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused or minimally used
Be in its original packaging
Include proof of purchase or order confirmation

To start a return, contact us at:

hello@veliena.com

Returns should be sent to:

[INSERT RETURN ADDRESS]

Please note:

Returns must be approved before being sent back
Items returned without prior approval will not be accepted

If your return request is approved, we will provide instructions on how and where to send your package.

Damages & Incorrect Orders

Please inspect your order upon arrival.

If your item is:

damaged
defective
leaking
incorrect

hello@veliena.com

Include:

Your order number
Photos of the issue

We’ll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned, including:

Opened or heavily used skincare products
Personal care products
Gift cards
Final sale or clearance items

If you have questions about your specific order, contact us before returning your item.

Exchanges

We currently do not offer direct exchanges.

The fastest way to receive a different item is to:

Request a return for the original item
Place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

Item must be unused
In original packaging
Include proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method
Processing typically takes 5–10 business days

Please note:
Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at:

hello@veliena.com

Important Notes

Veliena Brightening Pads are cosmetic skincare products intended for external use only.

Results may vary depending on skin type, consistency of use, and individual conditions.

We recommend performing a patch test before full use.

Before publishing, replace:

[INSERT RETURN ADDRESS]

with your real return address.