Questions about your order, our formula, or a return? We read every message.

Email us

hello@veliena.com
We reply within 1–2 business days.

Call or text

+1 (307) 249-3631
Monday–Friday, 9:00 AM – 5:00 PM Eastern Time.

Who we are

Veliena — operated by Yamora Brands LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

This is our registered business address, not a returns address. If you need to send something back, email us first and we’ll send you a prepaid label and the correct address.

To help us help you faster

When you write in, please include your order number and the email address you used at checkout.

Common questions we can answer here

• Where is my order? (tracking and delivery)
• I want a refund under the 90-day guarantee
• My order arrived damaged or incorrect
• Is this safe for my skin type, or with the actives I already use?
• Wholesale, press, and partnership enquiries

You can also read our Shipping Policy and Refund Policy for the full details.