Shipping policy

📄 SHIPPING POLICY

Thank you for shopping with Veliena.

We are committed to delivering your order as quickly and safely as possible.

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly delayed.

Estimated delivery times:

Please note that these are estimated shipping times and are not guaranteed.

Shipping costs are calculated at checkout unless a free shipping promotion is active.

Any customs duties, import taxes, or additional fees charged by your country are the responsibility of the customer.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking updates may take 1–3 business days to appear.

Veliena is not responsible for delays caused by:

If your package appears lost or significantly delayed, please contact us at:

We will do our best to assist you.

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already shipped, we may not be able to make changes or offer replacements.

If your order arrives damaged, please contact us within 48 hours of delivery at:

Include:

We will work to resolve the issue as quickly as possible.

We ship internationally to most countries.

Please note:

For shipping-related questions, contact us anytime: