Shipping Policy

All Veliena orders ship from our fulfillment center in the United States.

Where we ship

We currently ship within the United States only, including all 50 states. We are not able to accept international orders at this time. If you are outside the US, join our list on the homepage and we will let you know when we open your country.

Shipping rates

Method	Cost	Estimated delivery
Standard Shipping	$9.95	3–5 business days
Standard Shipping on orders over $65	Free	3–5 business days
Express Shipping	$20.00	1–2 business days

Standard shipping is free on every order over $65, which includes our Buy 2 Get 1 Free bundle. It is applied automatically at checkout — there is no code to enter. Orders under $65 are charged a flat $9.95. If you use a discount code, the free-shipping threshold is applied to your total after the discount.

Processing time

Orders are processed within 1–2 business days. We do not process or ship on weekends or US public holidays. During launches or periods of high demand, processing may take slightly longer — we will email you if that affects your order.

Your total wait is processing time plus delivery time: typically 4–7 business days with Standard Shipping, or 2–4 business days with Express.

Order tracking

You will receive a confirmation email with a tracking number as soon as your order ships. Tracking information can take 1–2 business days to begin updating after the label is created — this is normal and does not mean your package is lost.

Delayed or lost packages

Delivery estimates are not guarantees. We are not responsible for delays caused by carriers, weather, or other events outside our control.

That said, we will not leave you without a resolution: if your package has not moved for 7 business days or is marked delivered but you did not receive it, email hello@veliena.com with your order number. We will open a carrier trace and, if the package cannot be located, send a replacement or refund you in full.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order has already shipped to an incorrect address you provided, we may not be able to recover it or send a free replacement. If your order has not yet shipped, email us right away and we will correct the address for you.

Damaged packages

If your order arrives damaged, contact hello@veliena.com within 14 days of delivery with your order number and photos of the package and product. See our Refund Policy for how we resolve these.

Contact

Veliena — operated by Yamora Brands LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: hello@veliena.com
Phone: +1 (307) 249-3631

Last updated: July 31, 2026